British Gas Depot

Empowering 2,000 engineers

  • 15%

    Increase in customer satisfaction

  • +£44

    Increase in average order value

  • +1% increase in sales conversion (£3m incremental revenue)

Problem

British Gas has one of the largest mobile workforces in the country, which presents them with the challenge of communicating with and motivating engineers who often feel disconnected from the rest of the organisation. 

 

Solution

To help tackle this, we designed and built a solution that delivered services via the engineers’ iPads, integrated with SalesForce. The app not only encapsulated all the content in the sales manuals and brochures, but it also acted as a communication hub for those on the move. 

 

More of our work